Return

Linassi want to ensure your complete satisfaction. If for some reason you are not fully satisfied with your purchase, you can make one or more items-without having ever used them, within 14 days from the date of delivery-and receive a refund equal to the price of the returned products. 

It is not possible to exchange the purchased items with other products. The terms and instructions on the Right of withdrawal, pursuant to Legislative Decree no. 21/2014, art.49, paragraph 4, are published on the page 

 

Below you will find a brief operational explanation, which does not replace the full acceptance of what is stated on the page "Terms and Conditions of Sale". 

All products available on this Site are provided with an identification tag attached with disposable safety seal. We invite you to try the product without removing the tag and without breaking the seal.We will not accept returned items that are not in the same condition in which you received them. 

We urge you to take special care when trying on the purchased item, because items with our disposable safety seal broken or with the original hanging labels missing or damaged, will be considered irreparably depreciated and unsaleable and, therefore, with a value of zero euro. 

 

Follow the INSTRUCTIONS, listed below to return your package and receive your refund as soon as possible. 

Warning: before shipping the goods verify that you meet the following requirements: 

  • The disposable safety seal is perfectly intact and, therefore, was not removed from the product. 
  • All labels, in fabric or pendants, are perfectly intact and, therefore, have not been removed from the product. 
  • Each item to be returned is in the same condition in which it was originally shipped to you and must be packaged in an orderly manner. 
  • Each product rendered has not been worn and/or washed and/or ironed and/or treated in any way. 
  • The shoes must be returned without ever being Used. The original box is considered an integral part of the product and therefore it must be returned intact, without signs, writings or deformation that could compromise the Resale. For this reason, under no circumstances can the original box be used as the only outer packaging for shipment but must be packaged in such a way as to protect the goods. 
  • The package containing the return must be physically delivered to the courier within 10 days from the date of delivery (including holidays). Shipping costs, even for returns, are at your expense.(unless otherwise agreed as in the case of shipments in Italy above certain amounts) Express delivery costs are always charged to the customer and can never be refunded in any case. 

 The customer who wants to exercise the right of withdrawal within the time allowed by law, must download the attached form, signing it and filling it in all its parts, sending it to the following email address: info@linassi.it or by fax to +39 0415222686   (Download here the Return Form)

 

ATTENTION: the package containing the returned goods travels at your cost and risk. and,thereforeWe will not be responsible for any loss, damage due to poor packaging, delay in delivery to our warehouses. 

ATTENTIONif even one of these conditions is not met, Linassi may not accept your return and the parcel will be rejected or the items will be sent back to your expense. 

As soon as we receive your package, Linassi will verify that all the above conditions have been complied and, if the procedure has been performed correctly, we shall proceed to make your refund which is credited to your credit card (if you paid by credit Card) or credit Paypal (if you paid with PayPal) always net of any surcharges paid for delivery by express courier. It should also be noted that any reimbursement will take place in the time related to the days of currency of the circuit used.